Ela Voyager (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website or use our services, including Travel Planning, Event Management, Hospitality Management & Consulting, Destination Management Services, Tourist Guide, and Corporate Travel Management.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, billing details, and other information provided during booking or inquiry.
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Travel Preferences: Destination choices, budget range, accommodation preferences, and itinerary details.
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Technical Information: IP address, browser type, operating system, and usage data collected through cookies and analytics tools.
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Communication Records: Emails, messages, and other communications with our support team.
2. How We Use Your Information
Your information is used for the following purposes:
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To provide and manage our services, including bookings and itinerary planning.
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To communicate with you about your inquiries, reservations, and updates.
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To personalize and improve your experience with Ela Voyager.
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To comply with legal requirements and resolve disputes.
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For marketing and promotional purposes, only with your consent where required.
3. Data Sharing and Disclosure
We respect your privacy and do not sell your personal data. We may share your information only with:
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Service Providers: Trusted partners who assist in delivering our services (e.g., hotels, tour operators).
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Legal Authorities: When required to comply with legal obligations or protect our rights.
All third parties are required to maintain confidentiality and protect your data.
4. Data Security
We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Your Rights
You have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal data, subject to legal obligations.
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Withdraw consent for marketing communications.
7. Opt-Out Instruction
If you no longer wish to receive marketing emails or promotional communications from us, you can opt out at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.
8. Cookies
We use cookies to improve your experience on our website. For more details, please refer to our Cookie Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.